The Answerphone service works like a normal answer machine, it answer's the call, plays a prompt and then records a message storing it for later retrieval. The message left is stored in a mailbox which can be setup to alert you via email or SMS that a new message has been left, this can then be retrieved by the web, a phone call (using a voice mail retrieval service) or it can be emailed as an attachment.
Do you ever have a need to take names and addresses from people over the phone? Do you always have enough staff to cope with the busy periods - or too many when it's quiet?
The Answerphone Service can be setup to allow recording of specific items of information (generally name and address details) which are then sent via an email to an address defined by you. Instead of having to deal with calls in real time you can let this service handle them for you and respond to them when you are free.
An example service would be a 24-hour brochure request line. This would consist of a telephone number of your choice linked to a registration service which requested callers to leave their name and address for the required brochure or catalogue to be posted to them. When the call was finished the recorded information would be sent via email.
At present this service delivers the recorded voice message from the caller as an attachment to the email recipient. In future releases this will be extended to incorporate voice recognition of postcode or zip information allowing textual address information to be provided in the email.
Like all Callagenix phone services, answerphone lines can be set up and operated in a test environment free of charge. Simply click Free Trial to create a test account.
To see a case study of this service in action, click here.
These are just some of the benefits your business will gain from using our snswerphone services:
If you are interested in a answerphone service, please call us 0870 626 0626.
+44 (0) 870 626 0626